Frequently Asked Questions
-
Q. Who is eligible for NDIS funding?
To be eligible for the NDIS, you generally need to be under 65 years of age, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to take part in everyday activities. If you're unsure whether you qualify, our team at True Align can help you understand the eligibility criteria and guide you through the access request process.
-
Q. What services does True Align provide?
True Align is a registered NDIS provider offering a wide range of services across Melbourne, including Supported Independent Living (SIL), Support Coordination, Community Participation, Personal Care & Daily Living Support, Therapeutic Supports (Occupational Therapy & Speech Pathology), Community Nursing Care, and Accommodation & Tenancy support. All our services are tailored to your individual NDIS plan and goals.
-
Q. How do I get started with True Align?
Getting started is simple. You can call us on 1800 929 118 or email info@truealigncare.com.au. Our friendly team will have a no-obligation conversation about your needs, review your NDIS plan, and work with you to create a personalised support schedule. We handle the coordination so you can focus on what matters most.
-
Q. Can I choose my own support workers?
Absolutely. At True Align, we believe in person-centred care. We match you with support workers based on your preferences, needs, and personality. If you're not happy with a match, we'll work with you to find someone who's the right fit. Your comfort and trust are our top priority.
-
Q. How does NDIS plan management work?
NDIS plan management means we handle the financial administration of your NDIS plan on your behalf. This includes processing invoices, tracking your budget, and providing regular statements so you always know where your funding stands. With True Align managing your plan, you get the freedom to choose any registered or unregistered provider while we take care of the paperwork.
